With Blue Cross Behavioral Life, you have access to mental health benefits that are designed to help you manage your condition and focus on your recovery. Behavioral health benefits include a variety of treatment options including psychotherapy and medication management.
In addition, your health plan may cover telehealth services such as Learn to Live and Doctor On Demand (included with some Blue Plans). Typically, these services do not require an in-office visit and are accessible via phone or video conference. The cost of telehealth services depends on your health plan. To find out which telehealth options are covered under your plan, you can call the number on the back of your card or contact Customer Service using the contact information provided on your Blue Cross ID Card.
Blue Cross Behavioral Life: Exploring Mental Health Coverage Options
Getting to the right care, at the right time, is critical to helping people recover from trauma. But in our region, there are a number of barriers that prevent individuals from receiving the help they need. One of the most significant is a shortage of trained mental health professionals in communities across the country.
We’re committed to helping break down these barriers and bringing people the care they need when they need it. We’ve made it easier for members to get the help they need through a new telehealth offering that gets them on track toward personalized, long-term support. This new Behavioral Health Care Navigation service is available through the Member Connect portal, with specialized IBX Behavioral Health Customer Care Advocates and licensed Behavioral Health professionals who work together to identify members’ risk needs and provide in-the-moment support, directly connecting them to care — oftentimes through warm transfer or direct scheduling — in as few steps as possible.
